Ecogen and Baxi services
There are a number of services and guarantees that accompany the Baxi Ecogen, meaning that you are getting so much more than just a boiler.
BDR Thermea Training
BDR Thermea offers a one day Baxi EcogenTM training course (BPEC certified) covering theory, systems, product, application, installation and commissioning. This course is recognised by the BRE as providing the skills specific to Ecogen for MCS, in addition to standard plumbing and electrical requirements. BDR Thermea also offers a Baxi Ecogen appreciation course.
Please contact BDR Thermea training on 0845 600 7402 for further details.
NewDesign service
Our NewDesign team offers a dedicated service for developers, architects, local authorities and housing associations. We can tailor CAD designs and offer advice in SAP and Code for Sustainable Homes. We'll do all the calculations for you, no matter how complex they may be. We'll provide full details of all the options available and we'll work with you to deliver the most practical, cost-effective solutions. We'll even train your contractors to ensure the installation runs as smoothly as possible.
With a dedicated team of experts working on your behalf, to meet the requirements for Code Levels 3 and 4, the Building Regulations and SAP calculations, you are assured of layouts, which comply fully with legislative requirements. All designs are fully indemnified and custom made to suit each individual development. Our project database contains more than 40,000 house type designs and has already been tried and tested by some of the largest housing developers in the UK.
Warranty
The Baxi Ecogen has a two year parts and labour warranty.
The warranty is subject to:
1) Registration of the product with heateam
2) An annual service
3) Installation by an installer who has successfully completed the Baxi EcogenTM training course
4) Completion of a suitable commissioning document, which must be left on site for the householder (Benchmark)
5) Where access may be required for specialist lifting equipment during an engineer visit, additional provision should be made by the householder to protect work surfaces, kitchen units and appliances. heateam will not be liable for damage to kitchen fittings or appliances in the immediate vicinity of the Baxi Ecogen appliance.
6) Use of a suitable dirt separator and /or use of a magnetic cleaning device is required on all applications Full terms and conditions apply, contact heateam for details.
Set up and check
heateam offers a set up and check service following installation of the product and filling of the heating circuit by the installer. The service includes adjustment of parameters and handover to the householder to ensure correct operation and optimum efficiency. This service is chargeable and can be arranged, via the telephone, directly with heateam. Simply call: 0844 871 1568. heateam can normally set up and check within 7 days of the request.
Technical support
Our team of expert technical advisers is readily available. Mon to Fri 8am to 6pm / Sat 8.30am to 2pm. Contact the team on 0844 871 1568. We offer advice on location, electrical supply, system design and controls selection.
View detailed specifications for all of BDR Thermea's products
Find out how our bespoke design service could benefit your development
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